Transformational Leadership Must Be Centered
Today, large-scale business transformations with significant organizational changes are an imperative across all industries. True...
Employee experience – the key to customer experience
Digital is forcing companies to make the paradigm shift from selling only products/services to selling value through end-to-end...
Become a Customer-experience Business
Success comes from recognizing that every business is now in a customer-experience business. Companies that are not customer-driven...
Business culture shift is inevitable for retail banks
Banking and consumer finance firms are navigating a dynamically changing environment, in which regulatory constraints, consumer...
Customers buy experiences – what are you selling?
“Customers are no longer buying products and services – they are buying experiences delivered via the products and services.” - Gregory...
Quest for Innovation at Speed with Micro-SPIN Attacks
If starting small to gain momentum first is your approach to digital transformation? Go with MicroSPIN attacks!
Get your mojo back – inculcate the startup mindset
As companies grow, they invariably become complex, bureaucratic, sluggish and dysfunctional, that would slowly start to kill the growth...
Pragmatic approach to becoming an agile business
Businesses are under unprecedented pressure to innovate with speed that moves the needle to higher performance. For businesses to compete...
Co-SPIN – (Co)-create with (SP)eed and (IN)novation, using storytelling craft
Today’s business world brings with it more complexity, a wider diversity of issues, and an ever-increasing pressure to change faster than...
Make your brand more effective with storytelling
What does a brand mean? Brand is an often misunderstood word. It can mean a number of different things. Brand-ing was considered to be...
