Unless your company has been hibernating through the past decade, you must know that digital transformation is an inevitable journey all...

Success comes from recognizing that every business is now in a customer-experience business. Companies that are not customer-driven...

As consumers’ and business customers’ behavior rapidly evolves with digital, they demand very different kinds of relationships with...

Banking and consumer finance firms are navigating a dynamically changing environment, in which regulatory constraints, consumer...

Companies are exploring for new offerings & business models, & exploiting their core, at the same time, to land on opportunities to...

Design Thinking is lately being touted as many things – it’s the search for a magical balance between science & art, structure & chaos,...