OPPORTUNITY

Struggling with products not being available, bad customer service and regulatory non-compliance  a big-pharma company was leaking $1 million a day in revenue.

APPROACH

Implement a PMO with stringent governance for a turnaround that ensured product availability, service excellence and compliance.

RECOMMENDATION

Enable the leadership to be aligned for execution excellence and an engaged organization with diligent change management. 

RESULT

Going beyond stopping the revenue leak, the service quality improved with product availability and FDA certification for compliance.