CHANGE MANAGEMENT
ENGAGEMENT
OPPORTUNITY
Flat revenue growth attributed to operational issues with sales execution and customer service.
Return >
APPROACH
Set up procedures and tools necessary facilitate optimum feedback loop and decision processes, with diligent change management.
RECOMMENDATION
Get stakeholder alignment for engaged organization with restructuring,
communication, mobilization, and training.
RESULT
With successful change management efforts the sales and support teams became significantly more customer-centered.